CREDIT OVWC PACTOLUS MINUTES

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PACTOLUS Link

http://10.244.170.253/ACE/index.jsp

login KEY: nmada

· Credit can be for dropped calls. 

· Calls should not be longer than 1 minute. 

· Credit should not exceed 1 minute. 

· Customers should be calling in immediately when problems occur.

1. Login

2. Click on : Postpaid Subscriber Maintenance

3. USE PACTOLUS Acct # (found in TRIO in the international option)(normally begins with 555)

4. Choose "Sub Menu" option "Account Activity"

5. Select "Reverse" for the call that needs to be reversed (the sub will have that minute added back to there account)

6. Document information as to why the call was reversed

7. Document/Copy information into Remedy

Please email a Supervisor or Lead if you do not have access to reverse the calls

CLICK HERE FOR VIEW 

Email

Cabledata Account Number:

Pactolus Account Number:

(Found in TRIO in the international option)(Normally begins with 555)

OV Phone Number:

Date and Time Issue Occurred:

Amount Of Minutes that need to be reversed:

(Only 1 Minute calls can be reversed)

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Please see a Lead or Supervisor if you have questions