V1.1
Credit For Service Must Be Verified By the Outage Board, Polling Page, Remedy, Cabledata History etc.
If credit is not verified, the credit is courtesy and requires approval from lead or supervisor
***** ALSO ALWAYS FOLLOW KDB PROCESS TO CALCULATE AND CONFIRM CODE *****
OV
OOL & OV
OOL & OV & TV
CR OVWC
CR OVWC MIN EXCEEDED (This is courtesy and req Sup Approval)
INSTALL
APPT CR - OTG
COURTESY
This includes Credit For an Issue Unverified
Example: No Documentation, Not Enough Documentation (Customer wants credit for 1 week and only called in 2 days ago) etc.
SUPERVISOR LOGIN
CALCULATOR